Real Conversations and Real Results

TAS Advisory Services is a passionate, Perth-based, problem solving agency, working with businesses to improve performance and customer satisfaction. Our business advisory services aren’t about simply showing you how to do it, but helping you change the way you think, so that your business continues to grow and succeed, long after we’ve gone. We take time to ask the real questions like, “Is there a better way to do this?”, “How can we use technology to make this easier?”, “How do we improve leadership?” and “How do we support everyone through change?” and then implement clear solutions for ultimate efficiency and results. Our goal is to help your business transform, adopt and sustain, for the better.

Meet Troy...

As a professional, straight-talking, experienced and authentic business leader, with a background in the technology space and a diverse set of skills and experiences, Troy is an expert in all aspects of business advisory.

Troy has many years of experience across Asia Pacific, UK, Europe and North America, including an 18-month tenure in London, wherein he established the European regional office for Promapp, a fast-growing global business process management software company.

With a passion for problem solving across organisation departments, while building trust through active collaboration, Troy enjoys nothing more than streamlining processes and providing teams with both the methodology to be effective, and the competencies necessary to implement, and scale them.

Troy brings a uniquely customer-centric perspective to the conversation, as well as a desire to help make things easier for teams, by keeping processes simple and relevant. His goal is not only to modernise organisations, but also to change the way we think about business interaction.

Using his expertise and dedication, Troy helps businesses and the people within them become easier to do business with.

Business Advisory Services

Our Perth Management Consultancy of business advisory experts and problem solvers
are here to help you with a range of services for your business:

Business Planning

They say a dream without a plan, is just a wish.

 

At TAS Advisory Services, we help you with business planning, so your dreams become reality. From planning, through to execution, we bring a fresh perspective, evaluate your processes, assess your resources and then work with your leadership team, to get your business on the right track. You don’t need to wait until you’re in trouble. Our assistance can begin when you see an opportunity or have decided to do something about a problem. We provide expertise and guidance on simplifying your systems, providing frameworks for evaluation, and creating a forum for collaboration across departments, divisions or methodology within the organisation.

Operational Efficiency

For your business to reach its potential, it needs to operate at its maximum efficiency.

 

Are you making the most coherent use of the resources in your business to provide good quality products or services, high productivity and keep you competitive in the markets in which you operate? At TAS Advisory Services, we help you ensure you have the right processes, capabilities and management controls in place to manage your business efficiently and effectively. From monitoring, upskilling your team, through to change management and transitioning individuals through the new systems, we’ll work with you toward the success of your operations and help you reach your company goals.

Board Advisory

Successful businesses lead by example, right from the top.

 

At TAS Advisory Services, we provide the guidance and expertise your executives need to gain greater insight and accurately evaluate business operations. By growing the knowledge base of your teams, you will enable them to step up to the continuing demands your company faces. Working side-by-side with your management, we will cover how to identify gaps within departments, create solutions, produce clear plans, communicate so operations are executed correctly and help you lead your business through successful change.

Business Coaching

To create an engaged, productive and loyal workforce, you need to invest in your team.

 

At TAS Advisory Services, we provide professional advice and coaching to enhance employee performance and personal satisfaction. Investing in your employees through the advice and counsel of our business professionals, we will, together ensure we create a hardworking, dynamic and reliable workforce. From insightful thought leadership, to business coaching and critical guidance, we’ll help your team become happier, more fulfilled and more active within your business.

Why Choose Us

As Perth Business Advisory experts, there are many reasons to choose us.
We’ve taken the liberty of sharing just a few:

Passionate about helping individuals & businesses.

TAS Advisory Services is passionate about helping you go to the next level and working with businesses to improve performance and customer satisfaction, with a focus on people, process and technology. We take the time to ask the real questions and solve real problems across organisation departments, while building trust through active collaboration.

Diverse set of skills & many years of experience.

With a diverse set of skills and many years’ experience in businesses across the globe, we’re the right choice for your business advisory needs. We’re skilled at leading and implementing cost-effective, high performance and innovative solutions, through technology and improved human-centric processes, putting customer’s needs, desires and abilities at the centre of what we do.

Locally-based consultancy.

At TAS Advisory Services, just like you, we are Perth locals and will work with you and your team in person. Being amongst your business, departments and employees means we can give the highest quality of service and the best possible solution for you, uniquely. With our hands-on approach you can trust TAS Advisory Services will take you to the next level and help you achieve your business goals.

Are you ready to transform your business?

Case Studies

We’ve helped many businesses transform, adopt and sustain. Take a look at some of our Case Studies with the businesses we’ve worked with and are proud to share. See for yourself how we work with people, processes and technology, to improve performance and customer satisfaction.

The Situation

Catholic Education Western Australia (CEWA) is a system of over 150 primary and secondary private Catholic schools in Western Australia. Providing Christ-centred and child-focused education, the schools and colleges enable students to gain confidence in their abilities and to achieve their unique potential.

Mike Kovacevic Chief Technology Officer describes the organisation and his role, “comparable to the Department of Education, we operate, manage and govern the Catholic Schools in the state. I was initially brought in to run the digital transformation, which we call LEADing Lights.

“When I started five years ago, each school operated as its own business, mostly disconnected from the other 150+ schools. The objective was to operate as one connected organisation for the benefit of all staff, students and communities. For our IT systems that meant building a single digital platform. In our case, we chose to move our applications and infrastructure  to Microsoft Cloud.”

About Catholic Education Western Australia (CEWA)

Catholic Education Western Australia’s schools, colleges and learning centres have been a central part of the Western Australian education landscape for over 150 years and constitute the second largest primary and secondary education provider in Western Australia.

Their shared Catholic tradition and the child-centred learning practices inherent in each of our schools and colleges have enabled generations of young people to examine and realise their unique gifts, talents and abilities.

CEWA’s aim is to support all students to think independently and learn to know, love and respect themselves and others. The schools embrace Christian virtues and are communities of hope where students, staff and families are treated with dignity and respect.

The Challenges

Mike explains the challenges CEWA was facing during the first stage of the digital transformation, “As in many well established organisations, we were delivering a high quality service but behind the scenes people were using different processes, and many weren’t documented. Consistency was not always there between how our offices and schools implement processes and flows. Also, some of the long-standing processes had not been questioned in a long time, whether doing things a certain way still made sense.” This led us to implementing Nintex Promapp as the preferred solution to document and standardise business processes to support and accelerate our digital transformation.

“For any product, technology is half the problem, the human side is the other half. During the introduction of the Promapp software our staff needed guidance in terms of best practice and the right level of detail.

“Within IT, we didn’t know how to ask the questions in the right way for each business unit to map their processes effectively, and consequently we weren’t using the software effectively. This is when we began to look for a consultant to help us.

“From the staff’s perspective, a lot of them would say ‘Great software, great idea, but we don’t know where to start.’ Or ‘What does good look like?’ They didn’t know what to aim for. We could see examples on the internet, but none fit our culture and how we work.”

The Objectives

  • Perform health check and determine the best approach to refresh Promapp.
  • Increase Promapp user engagement across the CEWA Head Office.
  • Provide a one-stop shop for all business processes.
  • Provide suitable training to ensure all users understand not just how to use the tool itself but realise the important benefits people can gain from it.
  • Review, clean, retain or remove the 450 processes already entered in the system.
  • Identify and document over 200 processes within the Digital Technology Directorate.

The Solution

Mike explains how he found a solution to the challenges his organisation was facing, “I had met Troy while originally researching what software we should use to map our processes. Then when I realised we needed a consultant, I asked around and TAS was recommended by one of our senior partners.”

The solution for CEWA entailed:

  • Establishing and implementing a change management strategy to ensure long-term success of the project.
  • Executing health check findings by removing unnecessary processes and documents in Promapp.
  • Alongside Digital Technology, work with other directorates to capture business processes and identify opportunities for improvement.
  • Restructuring the process governance by reducing strict controls and enabling business users to become champions within their own departments, providing rights to approve and publishing their own processes.
  • Establishing an appropriate training matrix.
  • Working on migration of priority processes and implementing a structured change management approach.
  • Facilitating process capture sessions with appropriate teams to ensure the entry of good quality processes in Promapp to avoid garbage in / garbage out.
  • Removing the aim for immediate perfection through the introduction of the 80/20 rule.
  • Implementing an adaptive and innovative process culture.

“Some consultants can get caught up in the detail, Troy keeps people on track, and gently coaxes them back on the path to meet the main objectives. He builds rapport. I have never had any other feedback than ‘he is just amazing.’”

The Results

 

  • Through identifying process dependencies, interaction within individual departments and cross collaboration with other directorates is continuously improving.
  • Engrained improvement mindset, embracing opportunities for improvement, and realising the benefits of regular process changes.
  • Over 280 processes published in Promapp and accessible by all.
  • Another 120 processes are currently in progress.
  • An average of five days between creation and publication of new processes, accepting that 80% is good enough, allowing continuous improvement to take priority.
  • Earlier considerations of understanding processes before jumping straight into improvement mode.

    Mike explains how TAS Advisory Services performed, “Troy has exceeded all of our expectations. We now have 400 processes mapped. He’s shown people how to do the work. He trained staff, and passed on the technical knowledge creating internal product champions.  We now have a common language between IT and the rest of the business. He enables our employees and is ready to pull away at any point. He has enabled us to run without training wheels. He provides just the right level of instruction. We can have a conversation and capture just the right level of detail, which we didn’t know how to do before. We’ll still hold onto him as he gets a lot done, always more than what he committed to deliver.

    “If we did the work alone, we would get resistance and we wouldn’t know how to deal with it. Troy is driven and he will go and open his own doors, and set goals, he needs no management. You’ll say this is what I want to achieve and he’ll delight you with the outcome. He has an ability to keep people focused, his approach is a lot more gentle compared to a typical technology focused consultant.

    “Troy will book a 15 minute meeting, and walk away with everything he needed. It’s a pretty special talent. Some consultants can get caught up in the detail, he keeps people on track, and gently coaxes them back on the path to meet the main objectives. He builds rapport, asks a lot of questions, and draws between the dots, capturing how we might make things work better. Within his first two months, people would say, “Troy is amazing. Can we have him help us more?’ I have never had any other feedback than he is just amazing.

    “We’re 60% of the way through our digital transformation journey and I see us doing a whole lot more with TAS. They will be the enabler for the next level of digital transformation which involves creating a modern workplace where mundane tasks are taken care of by machines, and people will have more time for creativity.”

    Download the Catholic Education Western Australia Case Study

The Situation 

Geographe is an Australian owned provider of commercial and technical engineering solutions to the mining, exploration, earthmoving, oil, gas and mineral processing industries. Geographe manufactures pins, bushes, gearboxes, gear products and wear components to suit major OEM brands including Atlas Copco, Caterpillar, Hitachi, Komatsu, Liebherr, Sandvik, Tamrock, Toro and more.

Tim Davies has worked at Geographe for over 17 years. He explainsGeographe is a family owned business, manufacturing replacement parts for mining, marine and agriculture in Australia and internationally. We’re quality, safety and environmentally accredited, with 30 years of quality accreditation. Our manufacturing is in Bunbury and Kewdale, where the majority of sales and engineering staff are. We also have sales staff across Australia and employ around 100 people.

Tim is a Metallurgist, but recently took on the role of Business Process Manager, which is how he began looking at TAS Advisory Services and Promapp’s role in the organisation.

Promapp is a web-based application used to create, navigate, share and change business processes, enabling quality assurance, risk management and business continuity. Geographe selected Promapp as their preferred business process management solution in 2017. Tim says “Initially Promapp was launched at the company, along with a lot of other projects such as the implementation of SAP, so Promapp fell off the radar.” After the implementation training it was lacking buy-in from the wider business, and not being used as intended, because of this Geographe were not receiving a positive return on their investment in Promapp.

The Challenges

Tim defines the catalyst for review in 2019, “There was an overall business process review, which uncovered some alarming results. It sparked the motion of hiring someone to take on the role of heading up Promapp, which is the role I commenced. The figures for waste and rework were 25%, and that was down to not having effective and efficient processes. We also had month end reporting taking longer than expected, and that was due to a lack of defined processes.”

“Another challenge to overcome was that there was a lack of transparency, leading to a lack of visibility up and down stream. A general feeling that employees had to micromanage their processes going through the business, as there was no defined or transparent process. Our labour efficiency ratio was significantly lower than standard benchmarks.”

The Objectives

  • Increase Promapp user engagement across the organisation.
  • Create more transparency within the business.
  • Use Promapp for a centralised business process management tool, to demonstrate and control the business to align with the quality management system.
  • Ensure suitable training to all users across the business.
  • Streamline business processes across Bunbury and Perth locations and eliminate process inefficiencies. 

The Solution

We engaged TAS Advisory Services because of Director Troy Sweeney’s experience with Promapp.” Tim explains.

The solution for Geographe entailed:

  • Perform a health check, identify business critical processes, and provide priorities for the next 12 months.
  • Implement an adaptive and innovative process culture.
  • Scoping Health Check and executing findings.
  • Removing unnecessary processes and documents in Promapp.
  • Restructure, redefine, and communicate the process government structure.
  • Adjusting controls and establishing an appropriate training matrix.
  • Establish appropriate training sessions, from beginner to advanced.
  • Facilitate process capture sessions with appropriate teams, to ensure the entry of good quality processes in Promapp.
  • Migration of processes to Promapp, structured around the change management approach.

The Results

  • Promapp usage is up 117% month to month.
  • Over 164 process improvement suggestions.
  • Around 93% staff are now trained and using Promapp.
  • From 2017-2020 there was one published process and 122 unpublished processes. Within months of engaging TAS Advisory Services there are 176 published processes and 80 currently in progress, and 12,687 process views.

“The change management TAS Advisory Services brought to Geographe has been invaluable. There’s a defined approach that Troy has implemented that we try to stick to through Promapp. Previously people were going back and forth, and now there’s more face to face meetings and great follow up. Promapp enables everyone to see policies and processes and give feedback.”

“There’s also a sense of transparency and understanding functions of the business coming out of the silo effect, and being able to communicate, document and provide feedback. Employees have more awareness of the rest of the business because everyone else’s processes are in there.”

“From start to finish TAS Advisory Services created a need for a drive and want for a project. They have an ongoing commitment, and availability, meaning they’re approachable and always contactable. It’s an excellent professional service.”

Download the Geographe Case Study

The Situation

Founded in 1905, Aqwest has been obtaining, treating, and distributing water for the people of Bunbury and its surrounding areas for over 100 years.

Aqwest Business Analyst, Caitlyn Pither, explains, “My role is to coordinate and lead the development, maintenance and continuous improvement of Aqwest processes and other integrated management system requirements.”

“To assist in the streamlining of our business processes we selected Promapp as our preferred Business Process Management Solution which has also helped us achieve ISO 9001 certification. This required all of our employees throughout the business to increase adoption of Promapp and use it to capture business processes. TAS was engaged to manage and support this process.”

About Aqwest

Aqwest supplies drinking water to 18,000 properties in the City of Bunbury and its surrounding areas. Sourcing fresh, underground water from the Yarragadee Aquifer, Aqwest is committed to providing its customers with sustainable, high quality, drinking water.

The Challenges

Aqwest’s main pain points were user adoption and the organisation’s process approval system, with the business analyst having to test all processes and approve in the system, and these processes further needed to be approved by Aqwest’s executives. Caitlyn explains the impact COVID had on documenting processes, “As the situation with COVID arose, a lot of employees transitioned to working from home which served to highlight the importance of Promapp.”

“Working with Troy, we were able to create a system that allowed us to document all of our processes, even allowing business champions to approve their own processes, making the system a lot more efficient and streamlined. Troy and TAS were instrumental in implementing this and allowing the organisation to work more effectively and efficiently, even remotely.”

The Objectives

  • Perform a health check and determine the best approach to refresh Promapp across the business.
  • Increase user engagement across the whole organisation.
  • Provide a one-stop shop for all business processes.
  • Provide suitable training to ensure all users understand not just how to use the Promapp tool itself, but to realise the important benefits it can deliver.
  • Pivot the business to a working from home model due to COVID working restrictions.
  • Allow the business to view and adapt to process changes more easily.
  • Create a sense of urgency to ensure a rapid uptake in usage.

“TAS was instrumental in achieving Aqwest’s process targets. From breaking down work into manageable portions, ensuring realistic expectations, increasing system adoption and simplifying the process to ensure staff felt comfortable and encouraged coming away from workshops having achieved something.”

The Solution

Caitlyn explains, “The simplification of this process and adoption of the Promapp system was greatly attributed to Troy. Troy went through the processes within Promapp and Aqwest to better understand how to provide a tailor made solution for the organisation.”

The solution for Aqwest entailed:

  • Establish and implement a change management strategy and approach to ensure long term success of the project.
  • Execute health check findings by removing unnecessary processes and documents in Promapp.
  • Restructure the process governance by reducing strict controls and enabling business users to become champions within their own departments, providing rights to approve and publish their own processes.
  • Establish an appropriate training matrix.
  • Work on migration of priority processes
  • Facilitate process capture sessions with appropriate teams to ensure the entry of good quality processes in Promapp to avoid garbage in / garbage out.
  • Removing perfection allowed the introduction of the 80/20 rule.
  • Implementing an adaptive and innovative process culture.

The Results

  • Increased individual uptake with over 27,500 process views.
  • Over 500 new processes created in Promapp.
  • 220 process improvement suggestions, which enabled business users to provide feedback directly to process owners and experts.
  • 93% of processes are published and active within the business with 537 total processes, of which 497 are published.

Caitlyn explains Aqwest’s experience working with TAS and its Director Troy, “Troy’s training and coaching of the business champions and project lead ensured long-term success of the solution. Troy led the Aqwest team step-by-step to make the process as simple and as easy as possible for everybody involved.”

“This training contributed to the increased user adoption of Promapp across all departments. Using Promapp to adjust the approval and publishing workflows assisted in reducing bottlenecks, meaning processes can now be accessed sooner.”

“Utilising the insight and training provided by Troy from TAS, Aqwest achieved ISO9001 certification, with overall positive feedback from the team about the simplicity of finding and improving business processes using Promapp.”

Download the Aqwest Case Study

The Situation

LeaseMap was established in 2019, with the mission to empower tenants and landlords to make informed decisions about their lease agreement with accurate and deep data.

Founder and Director David Halvorsen explains, “We’re a technology start up business that’s disrupting commercial leasing. My job is to manage the critical decisions of the business and ensure its success.”

“Since launching the business I was looking for some external guidance with the identification of the business’s priorities, and what allocation of time, effort and money should be spent on those priorities.”

About LeaseMap

LeaseMap empowers tenants and landlords to make informed decisions about their lease agreement with accurate and deep data. In doing so, this simplifies what has historically been a complicated process.

LeaseMap provides rental price indications for commercial properties, premium lease comparison reports and enterprise solution options.

The Challenges

LeaseMap’s main pain point was critical decision making. David describes what the company was experiencing at the time, “There was so much we could do, but we weren’t sure what we should do. Working with very lean resources, every decision mattered. I couldn’t make those decisions alone. The employees were also looking for more of a direction, which the company was having difficulty determining.”

“I spoke to half a dozen accounting practices and business consultants over the years, including former directors of ASX listed companies, and I found that what TAS Advisory Services offered was superior and more practical than any alternative, with an excellent track record.” 

The Objectives 

  • Accelerate the growth and development of the business.
  • Provide direction for the business.
  • Increase likely additional book of work.
  • Reduce cost of doing business.
  • Establish business improvement processes.
  • Improve staff engagement.

“It’s the single best decision we’ve made since start up. Troy’s decisions and approach provided much more value than I could ever on my own. His insightful thought leadership, and guidance along any critical decision-making process was vital.”

The Solution

David explains, “Troy joined LeaseMap as a Business Advisor to improve our systems and growth potential. He has joined the advisory board of our business, and is the leader of that board.”

The solution for LeaseMap entailed:

  • Provide guidance and expertise to executives to gain greater insight and accurately evaluate the business.
  • Grow knowledge base of the team to enable them to step up and meet the demands of company growth.
  • Work side by side with the executive team to identify gaps within departments, create solutions produce clear plans and communicate so operations are executed correctly.
  • Provide professional advice and coaching to enhance employee performance and satisfaction.
  • Identify and prioritise business critical processes and implement an adaptive and innovative process culture.

The Results

  • Increased likely additional book of work by 350%.
  • Cost of doing business was reduced by 60%.
  • It’s accelerated business improvement processes.

David explains what his company achieved with TAS Advisory Services‘s guidance, It’s the single best decision we’ve made since start up. Troy’s decisions and approach provided much more value than I could ever on my own. His insightful thought leadership, and guidance along any critical decision-making process was vital.”

“The work was to such a high standard in terms of responsiveness, creative problem solving, anticipating the next step and really leading the process. Troy didn’t just answer the questions, but asked the questions that needed to be asked. We were beyond happy with the service and results. Troy’s capability, and approach to the work, the efficiency, and his leadership, were qualities that really stood out too.”

“The roll out of this work improved staff engagement, with them now having a clear direction for the company and clear KPIs and expectations. That has given them comfort. Our employees saw Troy as a genuine leader of the business.”

“There’s very few people capable of providing the level of confidence and leadership that is provided by TAS. Lots of people talk the talk, but very few walk the walk. If anyone is looking into these kinds of services, I can only say you wouldn’t regret it, and to jump on board.”

Download the LeaseMap Case Study

Testimonials

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If you’re ready to transform your business, contact us to see how we can help you with yours today.